Every process we handle — in detail
A trained, managed team that operates as an extension of yours — covering support, data and admin, so your core team stays focused on growth.
- Customer support & call handling
- Data entry & back office
- Order processing & admin
- Managed, reported & reliable
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When admin and support eat your team’s time
Growing businesses lose momentum when the people who should be driving growth are buried in repetitive operations.
Support that slips
Enquiries pile up and response times slide when there’s no dedicated team to handle them.
Messy data
Records go stale, duplicate and drift — and clean data is the first thing everything else depends on.
Admin overload
Routine order, CRM and scheduling work quietly consumes hours your core team can’t spare.
Hard to scale
Hiring and training in-house for every spike is slow, costly and difficult to unwind.
No visibility
Without reporting on volumes and quality, it’s hard to know what’s working or where it breaks.
Inconsistent quality
Processes run differently each time when there’s no documented, managed workflow behind them.
Look after every customer, on every channel
Professional inbound and outbound support that keeps response times low and satisfaction high — fully managed and reported.
Inbound Support
Phone, email and live-chat support handled by trained agents with your scripts and tone.
Outbound Calling
Follow-ups, reminders, feedback calls and lead qualification managed end to end.
Multi-Channel
One team across phone, email, chat and WhatsApp so nothing slips through the cracks.
Accurate, high-volume data work — off your plate
Reliable data and document processing with quality checks built in, so your records stay clean and current.
Data Entry & Cleansing
Bulk data entry, validation and de-duplication across spreadsheets and CRMs.
Document Processing
Digitisation, indexing and formatting of invoices, forms and records.
Back-Office Admin
Routine administrative tasks handled consistently, freeing your team’s time.
Ready to hand off the busywork?
Discuss Your RequirementsKeep operations moving, every single day
From order to fulfilment to follow-up — the day-to-day admin that keeps your business running, handled reliably.
Order Management
Order entry, tracking and status updates kept accurate across your systems.
CRM & Scheduling
CRM updates, appointment scheduling and calendar management handled for you.
Custom Workflows
Any repetitive process — tell us the steps and we’ll run it as your managed workflow.
A simple, transparent engagement
Understand
We map the processes you want to offload and what a good outcome looks like.
Onboard
We set up tools, scripts and access, then train a team on your workflow.
Operate
Your managed team runs the work day to day with clear communication.
Report & improve
We track volumes and quality, report regularly and refine as you scale.
Why businesses outsource with Hakaru Infotech
Trained, managed teams
Agents who learn your process and run it to a documented standard.
Flexible engagement
Scale a dedicated team or managed process up and down with your needs.
Quality built in
Checks, scripts and QC so work stays accurate and consistent.
Clear reporting
Visibility into volumes, response times and quality — not a black box.
One partner across ops & growth
Outsourcing, marketing and technology under one roof.
India-based team
Offices in Noida and Patna, working with brands across India.
We also help you grow online
Hakaru Infotech runs performance-driven digital marketing — SEO, ads and social — to bring you more customers. Explore our Digital Marketing services.
Industries we work with
We partner with growing businesses across a range of sectors — from technology and FMCG to NBFCs, B2B, B2C and D2C brands.
Frequently asked questions
How quickly can a team be set up?
Do I keep control of my tools and data?
Can I start with just one process?
How do you ensure quality?
Is pricing fixed or flexible?
Ready to hand off the busywork?
Get a free, no-obligation quote for outsourcing any of the processes above.
Request a callback
We’ll reply within one working day.